Welcome to Opscode’s Help and Support Site.
This is the primary place to get help on use of Hosted Chef by Opscode.

This site supports unified sign on with other Opscode web pages, such as Community, and the Opscode Management Console. If you have an Opscode user account, you will be able to post private issues (that only yourself and our support team can see) and track your existing issues. However, if you don’t have an account, you can still create a public issue in our discussion area.

Just getting started?
Head over to the Fast Start Guide within the Chef Wiki to get going.

Seeking more info or need help?
Please refer to the Chef Wiki for documentation and details on use of Chef - including a series of Guides and Tutorials.

If you have any questions or need assistance, start a new discussion and we'll be glad to help you. You can also send an email to support@opscode.com if you prefer.

Please provide the following required information with any support request:

• OS Platform and version.
• How Chef was installed (packages, RubyGems, from source, etc).
• If using RubyGems, how it was installed.
• Debug logs from the client. Run "chef-client -l debug".
• If you custom compiled Ruby (or are using REE).
• Anything else specific about your environment that may be helpful.

Additionally, there are also additional information resources based in Open Source Community support for the those who are running their own Opscode Server available at Support.

Availability and Status
Hosted Chef is built from the ground up by Opscode to be fully multi-tenant, horizontally scalable, and highly available. Periodic maintenance is announced in advance via the Opscode Status site. Hosted Chef customers who use Twitter can also receive status announcements by following the Opscode Status Twitter Account, and follow Opscode directly for broader company and product news.